We have a group of 5 devices and library which defines notifications for a certain sensor (Syslog receiver) on every of these devices. While this notification works fine for some devices, it completely fails for others. On the devices where notification fails, the log shows that the sensor in question goes into error state properly, but without a notification being triggered. The notification setting coming from the library is show in the notification settings dialog as expected. The error states last long enough to trigger a notification, as they actually do on other devices being served by the same notification library. How can this happen?

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

Hi,

Could you please forward some screenshots to support@paessler.com for further investigation?

  • Library overview tab (where the sensor is shown)
  • Library notification tab
  • Sensor notification tab
  • Sensor log tab

You may of course send the email in German.

Best regards


Jan, 2015 - Permalink