I am trying to use the SSL certification issued by the PRTG server itself. But it shows the certification is expired. How can I let PRTG renew it? Thanks a lot.

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

Hello,

thank you very much for using PRTG. You can update the PRTG "dummy" certificate by deleting the certificate files in the "\cert"-subfolder of PRTG's program files directory, and then running the PRTG installer (again).
PRTG does not automatically install its new dummy certificate, because this would overwrite valid user certificates.

best regards.


Sep, 2014 - Permalink

Hi Torsten,

Thanks for your reply. As per your advice, I removed the old certificate and installed the new certificate. Now the certificate shows ' issued by PRTG Demo certificate ' Will be expired in 2023. But after I installed this certificate and confirm this certificate is in Trusted Root Certification Authorities. I still get error message when I try to access the website. Any advice ? Thanks a lot.


Sep, 2014 - Permalink

Which exact error do you then get? Please bear in mind, that the dummy certificate still is a self-signed certificate not valid for an explicit host. You may need your very own valid certificate here.


Sep, 2014 - Permalink