Solutions

Auto-Update stuck?

Modified on 2025-06-10 13:39:09 +0200

I have never had any problems with the auto-update function. But today it has been stuck writing dots to the screen for two hours.

"Please wait... After installation the login screen will appear automatically"

I have recently added a remote probe, could that be the problem?

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If auto-update get stuck for a very long time without any other message than
"Please wait... After installation the login screen will appear automatically", please check if the Windows service "PRTG Core Server Service" is stopped.

If so, try to start the service. PRTG should then start as normal and be ready updated.

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Jens Tore Fremmegaard, ServerParkering AS
Paessler Certified Monitoring Professional

Aug, 2014 - Permalink

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The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.

Auto-Update stuck?

Article CommentsAttention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.