Hello PRTG support,

We have a major issue with our PRTG environment. Our PRTG license is Unlimited and should provide us more then we currently have.

Multiple times day our PRTG server crashes, this is a big problem because we have a lot of customer monitored in our PRTG environment. We have tried several things to try to solve this issue but it still remains the same every single try. We have checked our PRTG server on performance but the hardware isn't causing the problem but the webserver can't seem to handle our current PRTG environment.

We have a total of 12347 sensors which may cause the problem. Is there any way to lower the chance that PRTG crashes? We are really waiting for any suggestions that could help us solve this issue.

Article Comments

Dennis,

Could you please forward us your system log files for analysis?

There is an option to upload the logs to our FTP-Server, using the button "Send Logs to Paessler..." on the tab "Logs" in the "PRTG Server Administrator" tool (see Windows start menu).

Please find detailed instructions in our knowledge base: https://www.paessler.com/knowledgebase/en/topic/7983

If you want to manually collect log files in order to send them via email, you will find the log files within the data directory as defined under the "Core Server" tab of the "PRTG Server Administrator" tool, or in the following default paths:

XP/2003: C:\Documents and Settings\All Users\Application Data\Paessler\PRTG Network Monitor\Logs (System)

Vista/2008/Windows 7: C:\ProgramData\Paessler\PRTG Network Monitor\Logs (System)

Please be aware that it might also be an additional folder named 'V7' or 'V8' in which the "Logs (System)" folder resides.

best regards


Jul, 2014 - Permalink