When I try to start a remote probe, I get the error message "Could not initialize Traffic Control API: Error reading interface list, make sure QoS Packet Scheduler is active for this interface."

Article Comments

Hello,

this message does not prevent the Probe Service from starting, this is only a message that due to the underlying OS (XP or 2003) a certain feature for the QoS-Sensor will not be available (which is to set the 'ToS'-value for this sensor's packets).

best regards.


Feb, 2012 - Permalink

The problem is, the remote probe shows disconnected, and will not monitor sensors that are on the probe.


Feb, 2012 - Permalink

Could you please forward us your system log files from this very probe for analysis via email to support@paessler.com? You will find the log files within the data directory as defined under the "Core Server" tab of the "PRTG Server Administrator" tool, or in the following default paths:

XP/2003: C:\Documents and Settings\All Users\Application Data\Paessler\PRTG Network Monitor\Logs (System)
Vista/2008/Windows 7: C:\ProgramData\Paessler\PRTG Network Monitor\Logs (System)

Please be aware that it might also be a 'V7' or a 'V8'-folder in which then the "Logs (System)"-folder resides. You can also use the option to upload the logs to our FTP-Server, using the button "Send Logs to Paessler..." on the tab "Logs" in the "PRTG Server Admin Tool".


Feb, 2012 - Permalink

The upload from the software requires a Ticket number? Can you generate a ticket number so I can upload them from there?


Feb, 2012 - Permalink

You can leave the Ticketnumber field empty if you do not have one so far.


Feb, 2012 - Permalink

I'm having the same issue. What was the solution?


Mar, 2014 - Permalink

Matt, we would need your logfiles to see that. Please send them to us as outlined above.


Mar, 2014 - Permalink