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Checking for Broadband packet loss

Modified on 2025-06-10 13:51:41 +0200

I am having some issues wherein the users complain of slow internet connection despite us having Metro lines. The ISP says there is no problem on their side. How do I check the packet loss using PRTG and prove it to the ISP that the issue is on their side?

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Hello,

thank you very much for your KB-Post. You could try using a QoS-Sensor to monitor for packet loss. This would require a Remote Probe in the WAN, to which the QoS Sensor from your Local Probe connects then (for example). But this should show packet loss for UDP at least then on the ISP side.

best regards.

Mar, 2014 - Permalink

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Checking for Broadband packet loss

Article CommentsAttention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.