I am having some issues with voip calls, incoming long distance numbers have a delay of about 5 seconds, which leads to people talking over each other.

how can I test for latency using PRTG? what other test should I run?

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Hello,

thank you very much for your KB-Post. Basic latency monitoring can be done with the Ping Sensors:

  • Ping Sensor
  • Ping Jitter Sensor

    Beyond that, you could look into PRTGs VoIP / QoS - Sensors, which require a bit of hardware though, either Cisco Gear that supports IPSLA, or a Windows based host (with a PRTG Remote Probe on it) to run the QoS-Sensor against: VoIP and QoS Sensors

best regards.


Mar, 2014 - Permalink