Solutions

Ticket system: Character issues

Modified on 2025-06-10 13:55:38 +0200

Playing around with the new "Ticket" feature I found that

1. typing a ">" character in the text input field will give me a "}" in the ticket. 2. The " (quotation mark) character doesn't show up in the ticket at all.

I am using PRTG v14.1.8.1263, language is set to german. Any suggestions?

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Both characters are filtered out of the entry fields by our XSS attack protection mechanism (this avoids having Javascript injectsion). Will talk to the developer about solutions.

Feb, 2014 - Permalink

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Ticket system: Character issues

Article CommentsAttention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.