Solutions

Access to device tools

Modified on 2025-06-10 14:01:51 +0200

I have noticed that users don't have the "Device Tools" menu in both the WebUI and the Enterprise GUI. What is needed to allow users access to this?

I would really like to allow my support team to be able to access these things, but I don't really want to give them admin permissions to PRTG.

Thanks

Article Comments

Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

Hello,

thank you very much for your KB-Post. For both 'Device Tools' the user type needs to be more than 'Read Only'. So a normal user should be able to access the Device Tools. Admin privileges are not necessary.

best regards.

Nov, 2013 - Permalink

Disclaimer:
The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.

Access to device tools

Article CommentsAttention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

Search

Attention

Related Articles

Article Comments

Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.