Good afternoon, my display has every alarm red and the links are not down.
Is it possible for you guys review what is going on?
Happened after I upgraded the version
Can you access my machine via Team View?
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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.
Hello,
thank you very much for your KB-Post. Please be aware that we only provide technical support for PRTG (i.e. 'stuff does not work' or 'how does this stuff work') by email, we find that we can help much more users in the same amount of time then if we were doing that by phone, because we very often need screenshots and logfiles, which are much better 'transported' by email. In critical situations, like PRTG crashing for instance, we will of course not hesitate to initiate a remote session or call a customer.
Which exact errors do you then get? Could you please upload some screenshots showing the exact error messages on the sensors (from the "Overview"-Tab)? If the sensors are not in error-state right now, you can also check the "Log"-Tab of the sensor, to view previous error-messages.
best regards.
Oct, 2013 - Permalink
Hello,
thank you very much for your KB-Post. Please be aware that we only provide technical support for PRTG (i.e. 'stuff does not work' or 'how does this stuff work') by email, we find that we can help much more users in the same amount of time then if we were doing that by phone, because we very often need screenshots and logfiles, which are much better 'transported' by email. In critical situations, like PRTG crashing for instance, we will of course not hesitate to initiate a remote session or call a customer.
Which exact errors do you then get? Could you please upload some screenshots showing the exact error messages on the sensors (from the "Overview"-Tab)? If the sensors are not in error-state right now, you can also check the "Log"-Tab of the sensor, to view previous error-messages.
best regards.
Oct, 2013 - Permalink