Is there a recommendation to report problems to the Paessler Support Team in an easily comprehensible way?
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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.
Reporting Problems in a Comprehensible Way
Sometimes you need to record a series of screenshots in combination with comments in order to describe a problem replicable. In Windows 7 and Windows 8 there is a tool called Problem Steps Recorder available:
This tool supports you in creating a ZIP file with screenshot information of your steps, including text descriptions. You can send this file to our support team in order to describe an issue.
For details, please refer to the article How do I use Problem Steps Recorder.
As of PRTG version 13.3.6 it is also possible to send screenshots directly from your PRTG installation. For details, please see the article What is the best way to contact Paessler Support?
Dec, 2012 - Permalink
Reporting Problems in a Comprehensible Way
Sometimes you need to record a series of screenshots in combination with comments in order to describe a problem replicable. In Windows 7 and Windows 8 there is a tool called Problem Steps Recorder available:
This tool supports you in creating a ZIP file with screenshot information of your steps, including text descriptions. You can send this file to our support team in order to describe an issue.
For details, please refer to the article How do I use Problem Steps Recorder.
As of PRTG version 13.3.6 it is also possible to send screenshots directly from your PRTG installation. For details, please see the article What is the best way to contact Paessler Support?
Dec, 2012 - Permalink