Article Comments
Which version of PRTG are you currently running? If it is less than 13.3.5.2684 then please log into the shop and download and install the new version and see if that resolves this issue.
In order to access the download link to the newest version you have to log into your online account and download it there.
Please use the email address the license is registered to and your
password to log in here:
https://service.paessler.com/en/login/
Once you have downloaded the newest version there, you can install it directly over the version currently running. The configuration and database will not be affected by installing the newer version over the old and the configuration is automatically backed up before this process.
Aug, 2013 - Permalink
I'm running 13.3.5.2685. I hadn't noticed this issue until 2685.
Side question: Why are all your releases slashed? ie 13.3.5.2684/2685, 13.3.4.2604/2605, etc. Is there a difference between the two?
Aug, 2013 - Permalink
The releases are slashed because those are the Freeware/Stable versions. Can you submit a ticket to support@paessler.com with log in information for the PRTG installation if it is accessible by internet along with your logs?
Upload Logs
Aug, 2013 - Permalink
Logs submitted and email sent.
Aug, 2013 - Permalink
Which version of PRTG are you currently running? If it is less than 13.3.5.2684 then please log into the shop and download and install the new version and see if that resolves this issue.
In order to access the download link to the newest version you have to log into your online account and download it there.
Please use the email address the license is registered to and your password to log in here: https://service.paessler.com/en/login/
Once you have downloaded the newest version there, you can install it directly over the version currently running. The configuration and database will not be affected by installing the newer version over the old and the configuration is automatically backed up before this process.
Aug, 2013 - Permalink