Remote probe cannot connect to core.

I have upgraded the probe via the prtg web console.

Turned off the firewall.

What else can i try? I assume the handshake has something relating to versions. But both server and probe are on the same version. I have other probes that have no such issue.

7/25/2013 3:21:15 PM Send Login 7/25/2013 3:21:15 PM Login NOT OK: Probe/core handshake failed! This could be caused by incompatible software versions of core and probe. Please update probe. 7/25/2013 3:21:15 PM Try again at 7/25/2013 5:26:15 AM

PRTG Network Monitor

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Installed versions:

Probe Service: V13.3.4.2527 Server Administration Tool: V13.3.4.2527 Probe Administration Tool: V13.3.4.2527 Import Tool: V13.3.4.2527

Article Comments

Please send us an email to support@paessler.com, with reference to this thread. When you get the automated response, please forward us your log files as outlined under How can I upload log files to Paessler support team? Please forward us log files for your core, as well as your remote probe installation.


Jul, 2013 - Permalink