PRTG Network Monitor support "Windows 7 Home" as a monitored device (through WMI)?

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

You should be able to monitor Windows 7 Home through WMI you would just need to allow the service to be contacted through the firewall. You can allow this through the command

netsh firewall set service remoteadmin enable


Jun, 2013 - Permalink

Firewall is disabled. When I tried to add "Windows CPU Load" sensor, I get this error:

"Could not log in using the specified credentials. Please make sure they are not only valid for the target system, but for the probe system aswell. (Performance Counter error 0xB0000004)"

login and password are correct!


Jun, 2013 - Permalink

Does the username/login have local administrator rights on both the target system and the probe? Are you connecting to the target by its IP address?


Jun, 2013 - Permalink

Please try disabling the UAC for the user that you are using to query the WMI. That should solve the issue of the sensors thinking that the credentials are incorrect.


Jun, 2013 - Permalink