The Install Log shows the following.

2013-05-28 08:14:09.416 ArePRTGServicesRunning 2013-05-28 08:14:09.416 ArePRTGServicesRunning => FALSE 2013-05-28 08:14:09.416 Skip StopMsgPage TRUE 2013-05-28 08:14:09.416 d2 2013-05-28 08:14:09.416 d1 2013-05-28 08:14:09.416 IsAppMutexBlocked 2013-05-28 08:14:09.416 IsAppMutexBlocked => TRUE 2013-05-28 08:14:09.416 Skip StepExePage FALSE 2013-05-28 08:14:09.416 d2 2013-05-28 08:14:09.416 d1 2013-05-28 08:14:09.416 ArePRTGServicesRunning 2013-05-28 08:14:09.416 ArePRTGServicesRunning => FALSE 2013-05-28 08:14:09.416 Skip StopMsgPage TRUE 2013-05-28 08:14:09.416 d2 2013-05-28 08:14:09.416 e1 103 2013-05-28 08:14:09.416 IsAppMutexBlocked 2013-05-28 08:14:09.416 IsAppMutexBlocked => TRUE 2013-05-28 08:14:19.416 Waited 10 seconds 2013-05-28 08:14:19.416 IsAppMutexBlocked 2013-05-28 08:14:19.416 IsAppMutexBlocked => TRUE 2013-05-28 08:14:19.416 e2 2013-05-28 08:14:19.416 Failed to proceed to next wizard page; aborting. 2013-05-28 08:14:19.416 Got EAbort exception. 2013-05-28 08:14:19.416 Deinitializing Setup. 2013-05-28 08:14:19.416 Log closed.

Article Comments

Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

hello,

how did you update? Did you use auto update or did you download the installer and manually ran the setup?


May, 2013 - Permalink

I clicked the auto update in the todos


May, 2013 - Permalink

I clicked install in the auto update under setup from the web interface.


May, 2013 - Permalink

hello,

please stop all PRTG services and then try to run the update manually.

you should be able to find the setup file here

C:\Program Files (x86)\PRTG Network Monitor\download

or

C:\Program Files\PRTG Network Monitor\download


May, 2013 - Permalink

Thanks, that worked. Your help is much appreciated.


May, 2013 - Permalink