The Install Log shows the following.

2013-05-28 08:14:09.416 ArePRTGServicesRunning 2013-05-28 08:14:09.416 ArePRTGServicesRunning => FALSE 2013-05-28 08:14:09.416 Skip StopMsgPage TRUE 2013-05-28 08:14:09.416 d2 2013-05-28 08:14:09.416 d1 2013-05-28 08:14:09.416 IsAppMutexBlocked 2013-05-28 08:14:09.416 IsAppMutexBlocked => TRUE 2013-05-28 08:14:09.416 Skip StepExePage FALSE 2013-05-28 08:14:09.416 d2 2013-05-28 08:14:09.416 d1 2013-05-28 08:14:09.416 ArePRTGServicesRunning 2013-05-28 08:14:09.416 ArePRTGServicesRunning => FALSE 2013-05-28 08:14:09.416 Skip StopMsgPage TRUE 2013-05-28 08:14:09.416 d2 2013-05-28 08:14:09.416 e1 103 2013-05-28 08:14:09.416 IsAppMutexBlocked 2013-05-28 08:14:09.416 IsAppMutexBlocked => TRUE 2013-05-28 08:14:19.416 Waited 10 seconds 2013-05-28 08:14:19.416 IsAppMutexBlocked 2013-05-28 08:14:19.416 IsAppMutexBlocked => TRUE 2013-05-28 08:14:19.416 e2 2013-05-28 08:14:19.416 Failed to proceed to next wizard page; aborting. 2013-05-28 08:14:19.416 Got EAbort exception. 2013-05-28 08:14:19.416 Deinitializing Setup. 2013-05-28 08:14:19.416 Log closed.

Article Comments

hello,

how did you update? Did you use auto update or did you download the installer and manually ran the setup?


May, 2013 - Permalink

I clicked the auto update in the todos


May, 2013 - Permalink

I clicked install in the auto update under setup from the web interface.


May, 2013 - Permalink

hello,

please stop all PRTG services and then try to run the update manually.

you should be able to find the setup file here

C:\Program Files (x86)\PRTG Network Monitor\download

or

C:\Program Files\PRTG Network Monitor\download


May, 2013 - Permalink

Thanks, that worked. Your help is much appreciated.


May, 2013 - Permalink