I have set up a custom SNMP sensor using a valid OID confirmed using MIB Browser. However, PRTG Network Monitor v13.1.2.1462 is unable to get this reading from the network device. All I get is "No Such Name (SNMP error # 2).

Infact, all but a a couple of custom sensors to this remove device are reporting the aforementioned error, despite confirmed existence of their respective OIDs.

I have tried changing the SNMP Version of the device, underneath "Inherit Credentials for SNMP Devices", from v2c to v1. I also tried using 32-bit counters only, under SNMP Compatibility Options. With both these changes in place, I still get error # 2.

With MIB Browser, I do get a valid response from these OIDs as follows;

Name/OID: cpqSeCpuStatus.0; Value (Integer): ok (2) Name/OID: cpqDaCntlrCondition.2; Value (Integer): ok (2) Name/OID: cpqDaLogDrvStatus.2.1; Value (Integer): ok (2)

Ideas?


Article Comments

Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

Have you tried testing the OID to see what value is returned with the SNMP tester? Please try running this and sending the results as well as a screenshot of the configuration to support@paessler.com and reference this article in the ticket. Since this is a specific issue, it will be better solved through our ticketing system.

Thanks!


May, 2013 - Permalink

Greg, thanks for the response. I was not supplying the full path when configuring sensors to read data from SNMP tables. So instead of creating a custom sensor with OID .1.3.6.1.4.1.232.6.2.9.3.1.5.0.2, I needed to use .1.3.6.1.4.1.232.6.2.9.3.1.5.0.2.0.x where x is the number of entries in the SNMP table.


May, 2013 - Permalink