Hi,

I have problems with my monitor cluster. I get a lot of connection drops. After a connection drop it connects whitin 30 seconds and after that it will fail again.

PRTG Version: 13.1.1.1266+

See log:

Datum en Tijd	Bovenliggend object	Type	Object	Status	Bericht	Cluster Node
26.02.2013 13:42:07	Geen	Sonde	
Monitor cluster
Connection verbonden	
Cluster: Verbonden met node 7F616C4393BC4C98B00A693A0007DDFE
PRTG Network Monitor (MONITOR01)
26.02.2013 13:41:51	Geen	Sonde	
Monitor cluster
Connection verbonden	
Cluster: Verbonden met node 9097D4341B7740A694FA63904C84CAF5
PRTG Network Monitor (Failover)
26.02.2013 13:41:04	Geen	Sonde	
Monitor cluster
Cluster	
Node 1 Connection 1 (10.0.32.122): Socket Error # 10061 Connection refused. (will keep trying)
PRTG Network Monitor (MONITOR01)
26.02.2013 13:40:58	Geen	Sonde	
Monitor cluster
Connection verbroken	
Cluster: Verbinding met node 7F616C4393BC4C98B00A693A0007DDFE verloren
PRTG Network Monitor (MONITOR01)
26.02.2013 13:39:59	Geen	Sonde	
Monitor cluster
Connection verbonden	
Cluster: Verbonden met node 9097D4341B7740A694FA63904C84CAF5
PRTG Network Monitor (Failover)
26.02.2013 13:40:08	Geen	Sonde	
Monitor cluster
Connection verbonden	
Cluster: Verbonden met node 7F616C4393BC4C98B00A693A0007DDFE
PRTG Network Monitor (MONITOR01)
26.02.2013 13:39:05	Geen	Sonde	
Monitor cluster
Cluster	
Node 1 Connection 1 (10.0.32.122): Socket Error # 10061 Connection refused. (will keep trying)
PRTG Network Monitor (MONITOR01)
26.02.2013 13:38:59	Geen	Sonde	
Monitor cluster
Connection verbroken	
Cluster: Verbinding met node 7F616C4393BC4C98B00A693A0007DDFE verloren
PRTG Network Monitor (MONITOR01)
26.02.2013 13:38:00	Geen	Sonde	
Monitor cluster
Connection verbonden	
Cluster: Verbonden met node 9097D4341B7740A694FA63904C84CAF5
PRTG Network Monitor (Failover)
26.02.2013 13:38:05	Geen	Sonde	
Monitor cluster
Connection verbonden	
Cluster: Verbonden met node 7F616C4393BC4C98B00A693A0007DDFE
PRTG Network Monitor (MONITOR01)
26.02.2013 13:37:02	Geen	Sonde	
Monitor cluster
Cluster	
Node 1 Connection 1 (10.0.32.122): Socket Error # 10061 Connection refused. (will keep trying)
PRTG Network Monitor (MONITOR01)
26.02.2013 13:36:56	Geen	Sonde	
Monitor cluster
Connection verbroken	
Cluster: Verbinding met node 7F616C4393BC4C98B00A693A0007DDFE verloren	PRTG Network Monitor (MONITOR01)

Article Comments

Hello,

Could you please forward us your system log files from the Master Node and the Failover Node for analysis? You will find the log files within the data directory as defined under the "Core Server" tab of the "PRTG Server Administrator" tool, or in the following default paths:

XP/2003: C:\Documents and Settings\All Users\Application Data\Paessler\PRTG Network Monitor\Logs (System)
Vista/2008/Windows 7: C:\ProgramData\Paessler\PRTG Network Monitor\Logs (System)

Please be aware that it might also be a 'V7' or a 'V8'-folder in which then the "Logs (System)"-folder resides. You can also use the option to upload the logs to our FTP-Server, using the button "Send Logs to Paessler..." on the tab "Logs" in the "PRTG Server Admin Tool".

Please also send a few screenshots showing:

  • On the Webinterface of the Master: The "Setup"->"System Administration"->"Cluster"-Page
  • On the Webinterface of the Master: The "Setup"->"PRTG Status"->"Cluster-Status"-Page
  • The "Cluster"-Tab of the "PRTG Server Admin"-Tool of the Master Node
  • The "Cluster"-Tab of the "PRTG Server Admin"-Tool of the Failover Node

best if you send this all via email to support@paessler.com

best regards.


Feb, 2013 - Permalink