Hello,
I am interesting in purchasing your software however I haven't been able to evaluate it properly due to an installation issue. the software installs without issue however with I try to run the program I get an error message saying 'error unpacking program. error -2. please contact author'.
Please advise how to resolve this issue.
Nolan Dubeau VP, Product Engineering Guardly 416.434.8029
Hi,
do you have running a AV solution on the machine where PRTG is installed? If so, this might cause the issue as we have seen similar cases.
Please uninstall PRTG, deactivate your AV or add a explicit exception for the whole installation folder of PRTG. Then install PRTG again.
Does it run now?
Please send the answer to support@paessler.com.
Dec, 2012 - Permalink