In the last few revisions of PRTG, my public maps no longer load. The browser sits at "loading ... (0S)" and the map never appears. This is happening on 2 installations based out of alternate datacenters, one of which is a fresh install. Ive tried it in 3 different browsers as well. The maps work perfectly well when logged in, but public they do not. The public option is set.

Article Comments

Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

We have rewritten the maps loader for public maps so it does not show a blank page upon refresh (released July 29th 2012 - Version 12.3.1.2419/2420).

If you have a publicly accessible URL of a map that doesn't work anymore please send the URL using email to support@paessler.com (mention "Case PAE264040" in the topic).

Or use the filename 

/public/mapshow_simple.htm

instead of

/public/mapshow.htm

for your public maps which will use the old refresh mechanism.


Oct, 2012 - Permalink