In the last few revisions of PRTG, my public maps no longer load. The browser sits at "loading ... (0S)" and the map never appears. This is happening on 2 installations based out of alternate datacenters, one of which is a fresh install. Ive tried it in 3 different browsers as well. The maps work perfectly well when logged in, but public they do not. The public option is set.
Public Map Issues
Modified on 2025-06-10 14:39:40 +0200
Disclaimer:
The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.
The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.
We have rewritten the maps loader for public maps so it does not show a blank page upon refresh (released July 29th 2012 - Version 12.3.1.2419/2420).
If you have a publicly accessible URL of a map that doesn't work anymore please send the URL using email to support@paessler.com (mention "Case PAE264040" in the topic).
Or use the filename
instead of
for your public maps which will use the old refresh mechanism.
Oct, 2012 - Permalink