Solutions

License Key area greyed out.

Modified on 2025-06-10 14:39:43 +0200

Unable to install Licence key due to the the key area being greyed out.

it was previously setup using 30 day trial.

what do you recon

Article Comments

Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

Hi,
please log in to our Customer Portal and download the latest commercial installer. Now run the same on the machine where PRTG is installed and you will be able to provide the license details.
Please note that all your data will be kept during this process.
Best regards

Oct, 2012 - Permalink

Disclaimer:
The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.

License Key area greyed out.

Article CommentsAttention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

Search

Attention

Related Articles

Article Comments

Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.