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New Installation problem

Modified on 2025-06-10 14:41:27 +0200

I am receive the following message when trying to reset the core service in the administrator " PRTG core server could not be stopped: Acces is denied". I can stop the service using the service.msc. This is a new installatin of PRTG on a new server windows 2k8 service pack 2. The system is currently working on w2k8 service pack 2 but I need to move the system to the new server.

Thanks

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Hi,
please try running the PRTG Probe Administrator with a Local Admininstrator and use explicitly the "Run as Administrato" function from the context menu. Stopping the service should now work.
If you want to move the installation, to a new server, you might want to have a look at our migration guide.
Best regards

Oct, 2012 - Permalink

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New Installation problem

Article CommentsAttention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.