Not able to login using newly created user accounts

Modified on 2025-06-10 14:41:52 +0200

Dear,

i just created some user accounts with read/write access in PRTG for access. but when I tried those accounts, it gives me message Your login has failed. Please try again!

could some help me in this. best regards,

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user name and password is case sensitive! Did you check that?

Sep, 2012 - Permalink

yes, i have created 4 new accounts but unfortunately all have the same issue.

Sep, 2012 - Permalink

yes, I have created 4 accounts and all have the same issue.

Sep, 2012 - Permalink

can we take a look at your PRTG web interface from outside to see for ourself?

please reply to

support@paessler.com

and add the information to this KB thread.

Sep, 2012 - Permalink

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Not able to login using newly created user accounts

Article CommentsAttention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.