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Don't Start PRTG Service

Modified on 2025-06-10 14:42:02 +0200

Don't start PRTG service , I have got error message from server admin tool

Error Message: Sorry, could not start PRTG Core Server(Web Server) Could not start webserver for http: ip:port : Wrong DataTree version. Needed: 7 - found:

Thx

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Could you please forward us your system log files for analysis? You can find the same under

XP/2003: C:\Documents and Settings\All Users\Application Data\Paessler\PRTG Network Monitor\Logs (System) Vista/2008: C:\ProgramData\Paessler\PRTG Network Monitor\Logs (System)

please send it to support@paessler.com

please add the error information in the ticket or mention the KB article.

Sep, 2012 - Permalink

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Don't Start PRTG Service

Article CommentsAttention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.