We two groups critical and non-critical.

Critical will also use a script we created to call the oncall tech for any down state. It will also send an email if it is warning and or down.

The next group of devices we only want a call 7am to 7pm but emails can come anytime just like above.

The problem is in the notifications area there is no place to set a schedule with a trigger. How can I make this work?

Thanks in advance

Article Comments

Hi,
in this case you will have to create a additional notification and apply a schedule to the same. On the "Notifications" tab, you can set several notifications, not just one, so just add another trigger which is firing the new notification with the schedule.
Best regards


Aug, 2012 - Permalink

Ok so I am in notification BTW I am using v.12 so I can add state trigger but there is no where to select a schedule from what I can see. It just says when it is (state) for (second) apply this notification but I cannot add a schedule I wish I could. Could you describe in more detail how to do this. Thank you


Aug, 2012 - Permalink

Hi,
you don't have to add the schedule to the state trigger you have to add it to the notification which is fired by the state trigger.
Therefore create a schedule which covers the time from 7am to 7pm . Then apply this schedule to a new created notification which is handling the calls. Then please add a state trigger which is firing this notification.


Aug, 2012 - Permalink