Probe disconnected after installing new certificate

Modified on 2025-06-10 14:45:59 +0200

Hello,

My old certificate expired so I created a new one.

Now 2 of my probes (9 in total) have disconnected.

I restarted the Core and the Probe services. I restarted the probes.

The 2 have the same problem: Probe Healt status is down and the Message reads probe disconnected.

Everything was working fine before I changed the certificate.

Any ideas ?

Kind Regards, Wim

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Dear Wim,

can you please send us the PRTG System Logs from these two probes to us?

best regards.

Aug, 2012 - Permalink

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Probe disconnected after installing new certificate

Article CommentsAttention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.