Hello,

Since 2 days, PRTG is very slow. The problem occurred at once. Since the problem occurred, we must wait for a long time in order to connect.

I already tried to restart the server several times, but the problem is still present. I have the latest version 12.2.2.2157. When PRTG starts, it takes almost 45 minutes to load the configuration. Before, we had to wait 15 minutes maximum.

What can I do? I can uninstall and reinstall PRTG? Should I send you the logs?

thank you

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

Hi,
please perform a upgrade to the most recent version of PRTG 12.2.2.2211.
Does the issue persist after the upgrade?
Best regards


Jul, 2012 - Permalink

Hi,

I don't see this version. I need to change the release channel ?


Jul, 2012 - Permalink

hallo,

Could you please forward us your system log files for analysis? You can find the same under

XP/2003: C:\Documents and Settings\All Users\Application Data\Paessler\PRTG Network MonitorLogs (System)

Vista/2008: C:\ProgramData\Paessler\PRTG Network Monitor\Logs (System)

send the files to support@paessler.com

include either reference to this KB article or add some information to the ticket.


Jul, 2012 - Permalink

Hi,

I have send the log with the tools "Send Logs to Paessler"


Jul, 2012 - Permalink