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How can i get back on to the server

Modified on 2025-06-10 14:48:04 +0200

i set up the free trial last night and i forgot my user name is there any way to fix this so i can get back in i dont want to delete every thing and i am hoping that you can help

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Hi,
please open the program "PRTG Server Administrator", switch to tab "Administrator" and set your credentials there, then apply the settings. Your PRTG Core Servive will restart and after that you should be able to log in again.
Best regards

Jul, 2012 - Permalink

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The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.

How can i get back on to the server

Article CommentsAttention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.