If I lose my internet connection, when I reconnect my browser will not access the PRTG monitor that had been running. The local probe continues to run but I cannot view anything without reinstalling the application (Free trial version). When I reinstall I get back online and all previous results are visible. How do I get the default browser monitor to reconnect after a disconnect?

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When this happens, is the core service running? If not, please start the core service anew. Are you then able to reconnect?


Jun, 2012 - Permalink

Hello Patrick, Not sure if core service is running. How would I know? If core service not running how would I start it? Last couple of times I got disconnected I was able to reload the default monitor without running the installer. This is different from what had been happening.


Jun, 2012 - Permalink

The easiest way to discern if the service is running would be to check with Task Manager. You should see an entry for a PRTG Core service. If this is not the case, you can start the service either by using the Server Administration tool (Windows START menu -> PRTG program group) or by starting the service directly from Windows's service manager.


Jun, 2012 - Permalink