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Adding New Users, login fails

Modified on 2025-06-10 14:49:36 +0200

new user, login, fail Added new user with user name and password. Getting the message: Your login has failed. Please try again! - User is active.

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Hello,

are these users coming for an Active Directory integration of your PRTG? Or normal PRTG users? Just to check, are you aware that the password-checks are case-sensitive?

best regards.

Jan, 2012 - Permalink

I am having the same issue,,, even added user to admin group,,,

(userid is not active directory synch)

Jun, 2012 - Permalink

Hi,
what precise version of PRTG are you using?
Best regards

Jun, 2012 - Permalink

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Adding New Users, login fails

Article CommentsAttention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.