I have a Paessler PRTG Enterprise Monitor subscription license and I run my PRTG server installations offline. I am required to regularly send screenshots of the PRTG Status pages of my PRTG servers to Paessler.
How do I generate these screenshots?
How can I generate and send a support bundle for my offline PRTG Enterprise installation?
Modified on 2025-06-10 14:50:53 +0200
Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.
Disclaimer:
The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.
The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.
This article applies as of PRTG 21
Generate and send a screenshot
To generate and send a screenshot of the PRTG Status page of your PRTG server, take the following steps:
https://<your server>/controls/screenshot.htm?what=/status.htm%3Ftabid%3D1&width=1600&height=7000&delay=1Note: You need to repeat steps 1-3 for each deployed PRTG server.
Having trouble?
If your screenshot displays an almost empty page without any status information and a loading symbol, this means that PRTG did not have enough time to load the status page internally before creating the screenshot. In this case, change the API call from above and increase the value for delay. In our tests, delay=10 worked fine even on large installations.
Feb, 2021 - Permalink