I have a Paessler PRTG Enterprise Monitor subscription license and I run my PRTG server installations offline. I am required to regularly send screenshots of the PRTG Status pages of my PRTG servers to Paessler.

How do I generate these screenshots?

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This article applies as of PRTG 21

Generate and send a screenshot

To generate and send a screenshot of the PRTG Status page of your PRTG server, take the following steps:

  1. Open the PRTG web interface and log in with an administrator account.
  2. Use the following API call in your browser to generate the screenshot:
    https://<your server>/controls/screenshot.htm?what=/status.htm%3Ftabid%3D1&width=1600&height=7000&delay=1
  3. Right-click the screenshot and select Save image as from the context menu to store the screenshot on your system.
  4. Send the screenshot to sales.enterprise@paessler.com.

Note: You need to repeat steps 1-3 for each deployed PRTG server.


Having trouble?

If your screenshot displays an almost empty page without any status information and a loading symbol, this means that PRTG did not have enough time to load the status page internally before creating the screenshot. In this case, change the API call from above and increase the value for delay. In our tests, delay=10 worked fine even on large installations.


Feb, 2021 - Permalink