Hi I want to extract the amount of open tickets from our freshservice helpdesk To PRTG

Modified on 2025-06-10 14:51:34 +0200

Hi,

Anyone has any experience with getting ticket info from freshcerice? We want to have a number of unassigned tickets on our prtg dashboard.

Thanks in advance.

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Hello,

Thank you for your post.

You could use the freshdesk API to retrieve the ticket information. You can then try to use a HTTP XML/REST Value or a Rest Custom sensor to monitor this.

Kind regards,
Sasa Ignjatovic, Tech Support Team

Oct, 2021 - Permalink

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Hi I want to extract the amount of open tickets from our freshservice helpdesk To PRTG

Article CommentsAttention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.