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how can i recover my password?

Modified on 2025-06-10 14:53:16 +0200

i am newbie in PRTG, i have logged in using a username and password, and entered lots of data in it. now it is not logging with same username and password, i have used forget password option, but i am not getting any mail in my primary email whereas prtg says new password is sent to email. please?

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Hi there,

We don't store credentials from PRTG installations. Please use PRTG Administration Tool to reset the password of your PRTG administrator account. It's a separate application on the host where PRTG is installed.

Kind regards,

Erhard

Jan, 2017 - Permalink

Maybe you can refer to What If I Forget the Passwords of S5700 Switches

Sep, 2021 - Permalink

Disclaimer:
The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.

how can i recover my password?

Article CommentsAttention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.