Hello,

We have a new PRTG cluster but we are unable to change the prtgadmin password on the slave server. Is there are special procedure we have to follow?

Regards,

Rick

Article Comments

Dear rickdohmen,

Thank you for your KB-post.

The procedure to change the password for the user prtgadmin is the same on a standalone Core Server, on a Master Node and on a Failover Node. However, this needs to be done on every node, where you want to change this password. Otherwise it will remain on the default password.

  • Open the PRTG Administration Tool on the node where you want to change the password (in your case: on the Failover Node)
  • Switch to the tab Administrator
  • Reset your password for the user prtgadmin
  • Save&Close the Tool

For Master nodes and Standalone Server only

  • Login to PRTG Web GUI
  • Head to Setup > Account Settings > My Account
  • Set your individual password for the user

This can not be done on the Failover node as long as it is in read-only mode. So here, it's possible to reset the password from "prtgadmin" to a randomly generated password "only".

Best regards,
Sven


Feb, 2017 - Permalink