We have a central Monitoring PC in our Buro on which the Web-Interface of PRTG is running 24/7. Now i wanted to Install PRTG Desktop, but after i installed it and tried to start it, i get an error message saing "MSVCP140.dll not found, try reinstalling the Programm" (which didnt help). Its running perfectly fine on my PC. Can someone help?
Error while Starting PRTG Desktop "MSVCP140.dll not found"
Modified on 2025-06-10 14:58:53 +0200
Disclaimer:
The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.
The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.
Hello Blane,
Thank you for your message.
The error "MSVCP140.dll not found indicated that the Visual C++ Redistributable are missing on the system.
Therefore, I invite you to install the packages available on Microsoft's website here: https://support.microsoft.com/en-us/topic/the-latest-supported-visual-c-downloads-2647da03-1eea-4433-9aff-95f26a218cc0
If you have questions or still experience issues afterwards, let us know.
Regards.
Jul, 2021 - Permalink