Hi,

We use the custom notification http post to create tickets in our ticket system. It would be so helpful if I somehow could trigger this custom notification manually on any sensor.

I'm mainly using the desktop tool and noticed the device tool, where I could create a script. But I would prefer the already configured custom notification.

Is this is not a option, I would like to use the device tool with a workaround script.

Any help would be vey much appreciated!

Article Comments

Hello,

If the custom template is configured to be executed when a sensor is in Down state, then you can simulate a error on a sensor to trigger the custom notification. This can also be done in the PRTG Desktop app, by going right click on the sensor and selecting "Simulate Error Status".

Kind regards,
Sasa Ignjatovic, Tech Support Team


Jun, 2021 - Permalink

Hi Sasa, Thanks for the quick reply.

I know there is the option to simulate an error and therefore can TEST a notification, but I would like to use it in a different way; I would like to manually trigger a notification when a sensor I actually in error/warning/unusual.


Jun, 2021 - Permalink

Unfortunately, it is not possible to trigger a notification manually for a sensor that is already in Down state (or to manually trigger the notification for a different state). You can only have this trigger automatically by setting up a state trigger for the sensor, and set a time after which the notification should be executed.

Kind regards,
Sasa Ignjatovic, Tech Support Team


Jun, 2021 - Permalink