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Can't create user account

Modified on 2025-06-10 15:03:51 +0200

Hi,

We install a new PRTG (1000 sensors) using our existing config (version17, 1000 sensors). The admin of the new license and old license is different. We need to create a user account in the new PRTG with the same username and password as the old admin. However, when trying to create we are receiving this kind of error "A user with this login name already exists. Login names have to be unique." Already checked the user accounts and the old admin is not listed. How can I solve this? Thank you in advance! :)

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Normally the login data of the old admin should be still present; if it's a default PRTG admin account, it cannot be deleted. Could you please try to add a new admin account?

May, 2021 - Permalink

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Can't create user account

Article CommentsAttention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.