WMI sensors stop working. nothing has changed on network, with service account being used, or on the server where the WMI sensors WERE working. At random time, PRTG starts puking up "Connection could not be established (code: PE015)" messages on some of the WMI sensors on server in question but not all of them.
WMI sensors stop working
Modified on 2025-06-10 15:04:37 +0200
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The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.
The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.
Hello
We have a Kb article that talks about this same problem here:
https://helpdesk.paessler.com/en/support/solutions/articles/76000063662-why-do-i-receive-the-sensor-error-message-connection-could-not-be-established-code:-pe015
If after applying the suggested changes, you are still facing a problem, we will have to take a closer look at the device logs.
Please contact us at Technicalsupport@paessler.com
Luis Quesada
Technical Support
May, 2021 - Permalink