not sure where i saw this under prtg, can i verify the smtp/email settings? {{{ Error while trying to send Email Status: open Assigned to: PRTG System Administrator Related Object: System Type: ToDo (SMTP Configuration) ID: #792 Edit Assign Resolve Close Last Update Reopened by PRTG System Administrator 12/21/2020 9:15:15 AM Error sending "Email": : Recipient address rejected: User unknown in local recipient table

Please check the instructions at the bottom of this ticket Ticket History Resolved by PRTG System Administrator 12/20/2020 1:50:04 PM Email delivery successful Reopened by PRTG System Administrator 12/20/2020 12:01:17 PM Error sending "Email": : Recipient address rejected: User unknown in local recipient table

Please check the instructions at the bottom of this ticket Resolved by PRTG System Administrator 12/19/2020 7:02:23 PM Email delivery successful Reopened by PRTG System Administrator 12/19/2020 12:01:04 PM Error sending "Email": : Recipient address rejected: User unknown in local recipient table}}}

Article Comments

Hello,

with the error message "Recipient address rejected: User unknown in local recipient table", the Mailserver is telling you that you used a non existing target email-address. Please verify the email-addresses in your "User Accounts" and "Notification Templates".

Kind regards, Matthias Kupfer - Team Tech Support


Dec, 2020 - Permalink

I have about 70 notification templates how do i have the bad smtp address?


Apr, 2021 - Permalink

Hi there,

you can find the failing notification the following way:

  1. Open the tab "Logs > System Events > Notification Related"
  2. Look for the failing Notification in the list
  3. Click on the notification template in the column "Object"

This will open the settings of notification template with the faulty email, so that you can correct it.

Kind regards,
Matthias Kupfer - Team Tech Support


Apr, 2021 - Permalink