Hello,

After upgrade PRTG, i'm update PRTG DESKTOP, install error 0x80070643

I have uninstall PRTG Desktop properly and restart computer. Same error message during installation No folder PRTG on "C:\Program"

Thanks, Aurélien

Article Comments

Hello Aurélien,

sorry for that experience. Here the steps for how to fix this problem:

1. Make sure you have PRTG Desktop uninstalled in Apps & Features or Programs & Features

2. If the error persists look up the registry key "HKEY_CURRENT_USER\Software\Paessler\PRTGDesktop\install"

3. If the key with the name "install" is indeed there, delete that key

4. Retry the installation

Best regards
Jakob Leurs


Apr, 2019 - Permalink

Hello Jakob

I have delete the key in registery and retry the installation.

It works, thanks

Best regards, Aurélien


Apr, 2019 - Permalink

Ok, what do I do if that key doesn't exist and the PRTG Desktop application doesn't show up in my add/remove programs?


Mar, 2021 - Permalink

Hi there,

This almost sounds as PRTG Desktop is not installed properly. Did you try to manually install PRTG Desktop again?

Best,
Sebastian


Mar, 2021 - Permalink