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Custom device icon stays white

Modified on 2025-06-10 15:08:25 +0200

I am trying to add my own icon, I use the correct file types, names and grotes for this. however when I add it and refresh it stays white when I select it on a device. The file lookup scan also offers no solution. I also used different methods to save the svg file

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Edit:the new icon is displayed in the PRTG app, and when I do element inspect I also just arrive at the correct file

Mar, 2021 - Permalink

Hello If you have followed all the steps on this Guide and still facing problems, please contact us at support@paessler.com with the details of your system in order to further assist you.

Regards

Mar, 2021 - Permalink

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Custom device icon stays white

Article CommentsAttention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.