Hi,

we receive a warning from a sensor "Hardware Status" about.

Background is that we upgrade the esxi 6.5 to 6.7 PRTG Version is "PRTG Network Monitor 21.1.65.1767 x64"

Error Message: Warning Unknown. 120 elements return a unknown state: CPU1 Level-3 Cache; CPU1 Level-2 Cache; CPU1 Level-1 Cache; Intel Corporation Xeon E7 v3/Xeon E5 v3/Core i7 VCU #31; Intel Corporation Xeon E7 v3/Xeon E5 v3/Core i7 VCU #31; Intel Corporation Xeon E7 v3/Xeon E5 v3/Core i7 Power Control Unit #30; Intel Corporation Xeon E7 v3/Xeon E5 v3/Core i7 Power Control Unit #30; Intel Corporation Xeon E7 v3/Xeon E5 v3/Core i7 Power Control Unit #30; Intel Corporation Xeon E7 v3/Xeon E5 v3/Core i7 Power Control Unit #30; Intel Corporation Xeon E7 v3/Xeon E5 v3/Core i7 Power Control Unit #30; Intel Corporation Xeon E7 v3/Xeon E5 v3/Core i7 DDRIO (VMSE) 2 & 3 #23; Intel Corporation Xeon E7 v3/Xeon E5 v3/Core i7 DDRIO (VMSE) 2 & 3 #23; Intel Corporation Xeon E7 v3/Xeon E5 v3/Core i7 DDRIO (VMSE) 2 & 3 #23; Intel Corporation Xeon E7 v3/Xeon E5 v3/Core i7 DDRIO (VMSE) 2 & 3 #23; Intel Corporation Xeon E7 v3/Xeon E5 v3/Core i7 Integrated Memory Controller 1 Channel 1 ERROR Registers #23; Intel Corporation Xeon

Is there is an fix for this? We just found a a workaround

Cheers
ed

Article Comments

We have the same problem on all our Dell M630 and M620 recently upgraded to esxi 6.7U3

Is there any news on this side, I'm also not really happy with the ignore workaround.

Best Regards


Feb, 2021 - Permalink

We have a few Cisco C240 M4 Servers and some show this error, we already try to update some vib. We see the issue also on CIM on the esxi itself, but no solution so far...

Cheers Ed


Feb, 2021 - Permalink

This message often appears after an update of the ESX environment and most likely caused due to cached values in the VMWare HTTP API, that is been queried by PRTG and which returns those values.

You could try the solutions suggested in this article. If this does not work, then the only solution would be to use the "Do not show unknown states" option in the sensor.

Kind regards,
Sasa Ignjatovic, Tech Support Team


Feb, 2021 - Permalink