The error says that probe is disconnected. I tried to restart the server but nothing happen, I tried also to restart the probe service but nothing happen. All of my sensor is not updating because I think the probe health sensor is malfunction.

Article Comments

Hello,

Thank you for your message.

Can you please open a support inquiry by sending a support bundle of the PRTG server via the menu Setup > Contact Support.

Regards.


Feb, 2021 - Permalink

What would be my ticket ID?


Feb, 2021 - Permalink

When we will receive the support bundle, a ticket will be opened and we will reply to it directly, so you will get an email from us.

You do not need a ticket id yet, the field should be used when a ticket is already opened to avoid having many tickets created when new support bundles are required.

Regards.


Feb, 2021 - Permalink