Hi,

I got an issue here where I don't find the reason for.. I have AD authentication active, Admins can login fine. Now I want to put them in groups to get also notifications to them. Unfortunately, there is no local account created for them as described in the Manual. ( https://www.paessler.com/manuals/prtg/active_directory_integration.htm )

Yes, the user has logged in once, I can see the user as an Active Directory (Administrator) user, but I see no local account. The user can use the GUI, just as always...

I am pretty sure this has worked with older versions, as my own account was created like this. But I now have new Admins, which I can not add like this but need to use local accounts, which of course is bad due to the Password not being synced etc..

Is this known behaviour? I can not tell since which version this is not working anymore but now we're on 15.1.15.2022+

Article Comments

So the user doesn't show up in the user list under Setup > System Administration > User Accounts? This should be the case. However, please note that AD users can't be members of PRTG groups. You have to do that with the AD group memberships.


Apr, 2015 - Permalink

Hi,

the users are visible, but as an AD user. I want to use the group for notifications.

As I explained, I think some of the users were created locally by PRTG, whcih I then could put in a local group and use the local group for the notifications. But now, new AD users are not created locally.

I can also not put the AD group into a local group for this. So what I am doing wrong?! ;)


Apr, 2015 - Permalink

As stated before, AD users always reside in their own group which can be used for notifications. If you want the user to be in multiple notification groups (or add multiple users to a notification group), you have to simply put them in the corresponding AD groups.

Think of AD groups as groups managed outside of PRTG. PRTG can't mix internal and AD groups :)


Apr, 2015 - Permalink

Has this ever been solved? I am experiencing the very same issue.


Oct, 2018 - Permalink

@bezibaerchen I'm not exactly sure what that issue will be - PRTG and AD users are treated differently. PRTG user group memberships are handled via PRTG, AD group membership is done entirely via AD. If you want the users to be in different groups, you'll need to add them in AD.

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Kind regards,
Stephan Linke, Tech Support Team


Oct, 2018 - Permalink

I did the Active Directory integration. I can login with AD User. But users added to AD later are not showing in the PRTG Users section. Some users in AD do not showing


Jan, 2021 - Permalink

Hello BAHADIR,

Have the AD users tried to log in into PRTG?
Please note that the user account in PRTG will be created only after their first login.

Kind regards,
Sasa Ignjatovic, Tech Support Team


Feb, 2021 - Permalink