I did the Active Directory integration. I can login with AD User. But users added to AD later are not showing in the PRTG Users section.
Active Directory Users Not Showing
Modified on 2025-06-10 15:13:39 +0200
Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.
Disclaimer:
The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.
The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.
Hi there,
A local user account for an Active Directory user is only created if this Active Directory user has successfully logged in to PRTG.
Further information can be found in the corresponding manual article.
Best,
Sebastian
Jan, 2021 - Permalink