hi, we have a prtg server, version: 20.4.63.1412 x64

I tried to change our dns name but it gives me this error

{{{

The validation of the data you entered has failed. The web server port 443 is not available. Please stop or reconfigure the application that is occupying this port or select a different port.

The settings have not been changed. Error details Version: 20.4.63.1412 Server: xxx.yyyi.com URL: /editsettings?[object FormData] Time: 18:0:15

}}}

what should i do next?

Article Comments

Hello there,

It seems that the web server port 443 used by another application therefore, it's unable to modify the settings in PRTG web interface. Please restart the PRTG server and afterwards try again to change the dns name. Does it helps?

Regards,


Dec, 2020 - Permalink

port 443 used by prtg only, so I found a workaround I think. I disable all IPs except 127.0.0.1, after that I restart server and change dns name, then I enable the serving IPs again, it works like that. thanks


Dec, 2020 - Permalink

Hello there,

I am glad to hear that this issue has been resolved. This workaround will also help other community members as well. Thanks.

Regards,


Dec, 2020 - Permalink