Hi all,

I am new to the PRTG setup, I will wish to have email notification send to us when sensor values change or status down. I am using Direct delivery using built-in email server (default) with the sender to my own company email (Test SMTP settings).

On the logs/system events/notification , the logs state Status sending Email: "my email" Authentication required.

Can i know where can i fill in this Authentication?

Article Comments

Hello there,

Thanks for the KB post.

I would advise you to have a look at this KB article: https://https://helpdesk.paessler.com/en/support/solutions/articles/76000063854

It should provide you with some ideas and basic troubleshooting steps. Thanks.

With kind regards,
Chan Siau Hen
Technical Support Team, Paessler AG


Nov, 2020 - Permalink