Problem with account registered in prtg

Modified on 2025-06-10 15:21:15 +0200

A customer inserted his credentials in some sensor / device in the prtg, and after a while he changed the password in the Active directory, and this is causing an error in his account, where can I find the customer's registration? because there are more than 3 thousand sensors

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Hey there,

I'm not sure what you need here. If wrong credentials are applied, you should get an error message on the according sensors.

If you want to check on which object this user is configured, you can use the following script to get this accordingly:
https://helpdesk.paessler.com/en/support/solutions/articles/76000064806

Kind regards,
Birk Guttmann, Tech Support Team

Nov, 2020 - Permalink

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Problem with account registered in prtg

Article CommentsAttention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.