A customer inserted his credentials in some sensor / device in the prtg, and after a while he changed the password in the Active directory, and this is causing an error in his account, where can I find the customer's registration? because there are more than 3 thousand sensors
Problem with account registered in prtg
Modified on 2025-06-10 15:21:15 +0200
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The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.
The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.
Hey there,
I'm not sure what you need here. If wrong credentials are applied, you should get an error message on the according sensors.
If you want to check on which object this user is configured, you can use the following script to get this accordingly:
https://helpdesk.paessler.com/en/support/solutions/articles/76000064806
Kind regards,
Birk Guttmann, Tech Support Team
Nov, 2020 - Permalink