When I try to add the "SNMP APC Hardware" sensor, I receive the following error:

Sorry, the scan for available monitoring items has failed!

Could not create the SNMP Library sensor on device frx-ups-office-01 (frx-ups-office-01.ad.richland.org).

Access violation at address 004092E4 in module 'PRTG Probe.exe'. Read of address 000A8CE5

Not sure where to go from here...

Article Comments

I *think* this may be related to DNS not being able to resolve the hostname at the time the sensor was being added as it did work after a while.

Still don't think the probe should crash in this instance, but looks like my problem is resolved.


Aug, 2020 - Permalink

Hello,

Thank you for your KB-posts.

If you experience any further issues, especially with access violations, please open a ticket to us (https://www.paessler.com/support/contact/techsupport ) and send us log files from your PRTG for analysis.

Best regards


Aug, 2020 - Permalink