Hi, Dears,

In the first, I wish you safety in the light of these circumstances

On 22/5/2020 I upgraded my PRTG software to the last version and it was done successfully and worked fine, For two days I faced issues with search engines when I try to search the device or sensor did not give any result.

Please I need your advice here.

With My Best regards...

Article Comments

Hello Abdulla,

Thank you, the same to you.

What's the result after restarting the Core Server for test purposes? Does the search afterwards?

Best,
Sebastian


Jun, 2020 - Permalink

Dears,

I did not restart anything I only updated the software and after two days search engine stop


Jun, 2020 - Permalink

Sure thing, but what's the results when restarting the Core Server for test purposes. Is the search working afterwards again?


Jun, 2020 - Permalink

Dear,

Did you mean if I restart core server it maybe help to solve this issue ??

and what is the impact if I restart it.


Jun, 2020 - Permalink

Yes, it maybe solves the issue. I consider a restart helpful and worth trying in almost any constellation in IT related topics.

Best,
Sebastian


Jun, 2020 - Permalink

Dears,

Can you help me with how to restart core server?


Jun, 2020 - Permalink

Hi Abdullah,

You can either navigate in PRTG to "Setup | System Administration | Administrative Tools | Restart PRTG Core Server Service" to restart only the PRTG components or you restart the entire host machine via Windows.

Best,
Sebastian


Jun, 2020 - Permalink

Dear Sebastian,

I reset core server and it is working fine now, Thanks for your great support.


Jun, 2020 - Permalink

Hi Abdulla,

I'm glad to read that the restart solved the issue.
It's also worth considering if you want to schedule an automated weekly restart of the Core Server. To do so, please see this article.

Best,
Sebastian


Jun, 2020 - Permalink